Shipping Policy

Delivery Time

  • The delivery time is usually 8-10 business days from the receipt of payment, unless otherwise specified on the product page. For custom-made or personalized products, the delivery time may vary. The estimated delivery time will be provided during the ordering process and in the order confirmation.

 

Delivery Area

  • We currently deliver within the USA.
    For deliveries outside this area, please contact us in advance to discuss shipping options and costs.
    If any products cannot be delivered to certain countries due to legal regulations, we will inform you promptly.

Shipping Carrier

  • Delivery is carried out by our partners.
    We reserve the right to change the shipping carrier without prior notice

Delivery Address

  • Delivery will be made to the address provided by the customer. Please ensure that the address is accurate and complete to avoid delays or additional costs.
    Changes to the delivery address after the order has been placed can only be accommodated under certain circumstances and may incur additional charges.

Partial Deliveries

  • In exceptional cases, we may ship orders in multiple partial deliveries. This will not result in any additional costs for the customer.

Delays

  • If delivery delays occur, we will inform you promptly. In such cases, you have the right to withdraw from the contract if the delivery does not take place within a reasonable grace period.

Transport Damage

  • If the goods are delivered with obvious transport damage, please report this immediately to the carrier and inform us. Failure to report or contact us will not affect your legal rights but helps us to pursue our own claims against the carrier.

Non-Deliverability

  • If a delivery cannot be completed due to an incorrect address or the recipient's absence and the goods are returned to us, we reserve the right to charge the customer for the costs of the return and the reshipment.

Return

  • If the goods do not meet your expectations or are damaged, we offer you a credit of up to 50% of the purchase price within 14 days of receipt. In such cases, you may keep the goods.
    Please note that vouchers are non-returnable.